Support

Email mejed@templyo.io and a human will get back to you. We aim to reply within one business day.

To help us resolve things faster, please include the platform involved, the affected account handle, and the scheduled time of any post you are asking about. Never send us your passwords — we will never ask for them.

• A post did not publish. Open the post in your dashboard to see its status and any error returned by the platform. Expired account connections are the most common cause — reconnect the account and reschedule.
• A connected account stopped working. Social platforms expire access periodically. Disconnect and reconnect the account from the dashboard to refresh it.
• Wrong publish time. Posts publish in your PostWing timezone. Check your timezone setting if a post went out at an unexpected hour.
• Media was rejected. Each platform has its own size, length, and aspect-ratio rules. Try a standard JPG, PNG, or MP4 within the platform's limits.
• Billing, plan changes, or cancellation. Manage your subscription from the billing page in your dashboard. Refunds are covered by our Refund Policy.

More answers are on the FAQ.

PostWing runs an MCP server and a REST Agent API so you can schedule posts from ChatGPT, Claude, Muse, or other tools. Setup instructions live on the AI & API page in your dashboard, which also lets you review and revoke OAuth connections and API keys.

If an assistant cannot see your accounts or posts, confirm that you granted the requested permissions during sign-in and that your subscription is active, then reconnect. Connecting an assistant requires an active plan.

Note that media attached directly in a chat cannot be scheduled. Upload it in PostWing and paste the link, or schedule the post without media and add it in the dashboard before it publishes.

You can disconnect social accounts, revoke assistant access, and delete your account from your dashboard at any time. See our Privacy Policy for how we handle your data, and our Terms of Use for the rules of the service.

To report abuse, a security issue, or a social account ownership dispute, email mejed@templyo.io and mark it urgent in the subject line.